Delivery & Returns
Please note that with the current Covid situation and a huge increase in online shopping over the festive period, Royal Mail and other couriers are experiencing significant backlogs and delays in some areas. Please bear this in mind when purchasing gift items.
How long will my order take?
Orders can take up to 2 working days to prepare, plus delivery. Please factor this into any gift purchases and allow enough time for it to arrive. We are a UK-based shop, and overseas delivery times do not take into account possible delays in customs in the destination country.
How much will it cost?
All UK orders ship free of charge, either by Royal Mail or Hermes. For international orders the cost will show at checkout.
Where is my order?
If your order hasn’t arrived after 15 working for UK customers, or 30 working days for international, please email firstname.lastname@example.org. We cannot ask Royal Mail or other couriers to investigate before that time has elapsed. Meanwhile, please check the parcel is not being held by your local Post Office or delivery depot, or whether it has been left with a neighbour.
Can I return an item?
Yes. If you change your mind, please contact us within 14 days, stating the reason for your return, and send the item back in saleable condition within 30 days.